Lina Budak accused the Tumor Clinic of withholding clear instructions regarding the filing of findings that pointed to a malignant disease. For seven months, she was denied access to the results and not informed when they were complete, causing her to discover her diagnosis only seven months later.

In an investigation conducted by ombudsman Tena Šimonović Einwelter, it was found that Lina Budak was not fully informed about the operation to which she gave her consent. The report also criticized the discriminatory appointment procedure for breast MR examination at KBC Sister Milosrdniceje, which specified a clear appointment only for women who were menstruating.

The committee for internal supervision and control of the work of KBC Sestre milosrdniceje concluded that no professional error had been committed. However, the ombudsman’s report disagreed, stating that Lina Budak did not receive clear instructions and consequently did not discover her diagnosis until seven months later.

The Ombudsman’s report also highlighted the need for improved handling of complaints within the healthcare system and emphasized the importance of clearer instructions and informed consent procedures for patients. The examination procedure has now ended, and the Ministry of Health has an open deadline to respond. If they do not respond, the Ombudsman’s report will be presented to Parliament in hopes of sparking change.