• Mon. Apr 22nd, 2024

End of an Era: Amazon Ditches ‘Just Walk Out’ Technology in Larger US Grocery Stores

BySamantha Nguyen

Apr 2, 2024
Amazon is discontinuing cashier-less ‘Just Walk Out’ technology at Fresh stores

Amazon has announced that it will discontinue its cashier-less “Just Walk Out” technology at its larger Amazon Fresh grocery stores in the U.S. The technology, originally introduced in 2016, allowed customers to enter the store, pick up items, and leave without having to go through a traditional checkout process. However, a report in May 2023 revealed that the system required 1,000 employees in India to monitor the cameras and ensure that transactions were accurately recorded. Approximately 70% of “Just Walk Out” purchases depended on these overseas workers.

In place of this technology, Amazon will now implement “smart carts” that enable customers to scan items as they shop to skip checkout lines. Additionally, there will be more self-checkout stations available for non-Amazon members at the larger Amazon Fresh stores. This change will only be implemented in about 40 stores located in the U.S., including Oceanside, N.Y., Paramus, N.J., Broomall, Pa., and Warrington, Pa. The company plans to continue using the “Just Walk Out” technology in its smaller Amazon Go stores and select Amazon Fresh locations in the U.K.

The decision to discontinue the “Just Walk Out” technology comes after concerns were raised about the impact on employment opportunities for workers monitoring the cameras and ensuring accurate transactions. The use of smart carts and self-checkout stations is expected to reduce labor costs while still providing customers with a convenient checkout experience without having to wait in long lines or interact with cashiers directly.

By Samantha Nguyen

As a content writer at newsskio.com, I weave words to craft compelling narratives that captivate readers and bring stories to life. With a keen eye for detail and a passion for storytelling, I strive to create engaging and informative content that resonates with our audience. Whether I'm delving into the latest news trends or exploring unique angles on various topics, my goal is to deliver quality content that informs, entertains, and inspires. Join me on this journey as we uncover the news stories that matter most.

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